The insurance and lending industries are centuries old and have evolved little despite their long histories. These three emerging companies are using artificial intelligence to disrupt these old industries and are trading off their 52-week highs; their stocks offer potential upside that makes these AI stocks worth considering in August. Banks have relied on the Fair Isaac, or FICO, credit score system for decades to determine whether a customer would be able to pay back a loan or not. It is a rigid system that makes it difficult for those with little or no credit history or to get approved for loans, even if they can pay them back. Upstart Holdings (NASDAQ:UPST) uses artificial intelligence to make lending decisions by utilizing many data points that a FICO score doesn't account for, giving lenders using Upstart's technology a more complete picture of a potential borrower's ability to pay.

Customer experience ranking for Kryon's robotic process automation (RPA) products and services increased by seven points compared to previous score Kryon, the leading full-cycle automation solution provider known for its customer-centric approach to robotic process automation (RPA) and process discovery, revealed its latest Net Promoter Score (NPS) of 68. The NPS score, a key indicator of overall customer satisfaction, is based on the results of an opt-in survey of Kryon's existing enterprise RPA customers. The June NPS score exceeds Kryon's prior score, which was already above average at 61. The jump in satisfaction is largely due to Kryon's commitment to customer support and constant dialogue with customers on how to make their experiences better. "RPA is all about relentless improvement, and Kryon not only builds that into our products but we make it a core value of our company. The seven-point boost in customer satisfaction is a testament to the hard work and commitment of our customer success and professional services teams. They never stop finding new ways to improve the customer experience of Kryon's Full-Cycle Automation Suite," said Ohad Barnoy, Chief Customer Success Officer for Kryon.

Customer's expectations are the guard rails that guide how their relationships progress with any business. The pandemic has made the predictable unpredictable, erasing marketing personas of the past and re-writing them in real-time. Old guard rails and expectations are changing fast. Having an accurate outside-in view from the customer's perspective is the value VoC programs deliver, with the best ones providing data to guide strategy. Pure e-commerce orders have grown 110% since January, and e-commerce revenue has increased by 96%.

Customer's expectations are the guard rails that guide how their relationships progress with any business. The pandemic has made the predictable unpredictable, erasing marketing personas of the past and re-writing them in real-time. Old guard rails and expectations are changing fast. Having an accurate outside-in view from the customer's perspective is the value VoC programs deliver, with the best ones providing data to guide strategy. Pure e-commerce orders have grown 110% since January, and e-commerce revenue has increased by 96%.

"A bank redesigned its claims process to use bots for handling 1.5 million requests each year." This blog reveals the benefits of RPA that you have not heard off. With a lot of buzz around, Robotic Process Automation has become the hottest topic of discussion among the C-suite. One of the major benefits of RPA is that it helps to automate mundane tasks. This increases the work productivity of the employees and gives them ample time to do value-driven tasks.

Artificial intelligence and machine learning algorithms are shaping the business processes across different industries. According to California-based customer service company Zendesk, 81% of Brazilian consumers would not hesitate to abandon a brand if they received poor service. Given this scenario, companies need to constantly seek for tools that help them stay competitive, ensuring the satisfaction of users by recognizing their service area as key for business transformation. "Companies are increasingly looking for artificial intelligence solutions, especially startups, as they look to do more with less, to have more productivity at lower cost," Zendesk Brasil sales director Marcelo Rocha told BNamericas. Zendesk provides customer services solutions to 145,000 customers in over 30 languages.

The mandate for today's CIO has changed markedly over the past decade. What was once a predominantly technical role has expanded to include leading most businesses through digital transformation initiatives. For most businesses, improving customer experience (CX) is their top digital initiative, as CX is now the top brand differentiator. To improve CX, however, companies must rethink how things have been done in the past so as to remove much of the friction of customer engagements. Once such example is bridging the islands of sales, marketing, and customer service.

The mandate for today's CIO has changed markedly over the past decade. What was once a predominantly technical role has expanded to include leading most businesses through digital transformation initiatives. For most businesses, improving customer experience (CX) is their top digital initiative, as CX is now the top brand differentiator. To improve CX, however, companies must rethink how things have been done in the past so as to remove much of the friction of customer engagements. Once such example is bridging the islands of sales, marketing, and customer service.

Our panel of experts discuss 19 things you need to know before implementing artificial intelligence (AI) in the contact centre. Artificial intelligence (AI) enables companies to collect and use crucial insight to enhance customer relationships, which has been critical in an era where customer loyalty is key. But companies need to realise that the technology has its limitations. Many businesses claim that automating their communication with customers is making their journey more efficient and streamlined. But is that really the case, or is this just putting up a barrier between them and their customers?

The science of service centers has advanced with hold-time estimates, call-back options and voice-recognition technologies. Yet once the customer reaches an agent, odds are high that the agent will not be able to solve the problem in one go. Unsolved problems lead to more complaints, greater customer churn and wasted time of employees trying to calm upset customers. Artificial intelligence (AI) promises to substantially improve the experience. Early efforts are helping companies improve the overall customer experience, while reducing costs--in staff time, service escalations such as field technician visits, and defecting customers--in the bargain.